Frequently Asked Questions
How can we help?
We’re here to help, just tell us what you need. Our FAQs below are super helpful.
If you don’t find what you need, contact us. We will get back to you within 3 business days.
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Health & Safety
How is Dig responding to the coronavirus?
Like many of you, we’ve been monitoring coronavirus. We wanted you to know about how we’re keeping you, our chefs and our communities healthy. In addition to our everyday, rigorous health practices, we’re following guidance from the CDC and have already increased our environmental health standards across all of our restaurants. Read more about our response to the coronavirus.
We're also publishing all the resources we've created for our teams, in case they're helpful to other restaurants, businesses or people. You can find them here. If you have any that you'd like to share with us, send them to [email protected].
How do I request contactless delivery?
- In the “Delivery Notes” section on the checkout page, write your phone number and where you would like your food delivered.
- As your delivery time approaches, you will receive communication from the delivery driver via text; they will call when they arrive. If we don’t hear from you, the driver will drop off the delivery at the specified location.
- If the drop-off location can’t be found and we can’t reach you, the driver will return your order to Dig.
What is contactless delivery?
Request your Dig order to be dropped off by the driver -- without either of you coming in contact with each other. Get your meal delivered to your front door, the curb, your apartment lobby, or your lawn.
I have an issue with an open order from the Dig website or app.
Please try the store directly by phone–the number is listed on our locations page. If you cannot reach the store (this may happen during peak hours), please use the open orders category on the contact form, and our Guest Experience team will assist you as soon as they can.
I have an issue with an open order from a third party platform.
Please reach out to the third party platform support directly to resolve the issue. However, we’d like to make it right -- please use the open order category on the contact form, and our Guest Experience team will reach out to you as soon as they can.
What happened to my order confirmation email?
It’s possible the email made its way to your spam folder. Give that a check and if you still can’t locate the confirmation, hit us up via the open orders category on the contact form.
Can I pay with cash when ordering for delivery?
Only credit is accepted for delivery orders at this time.
Menu & Nutrition
Where can I find your nutritional/allergen information?
At Dig, we take food allergens very seriously. Please see our nutrition information and full ingredient list for all menu items. Since we prepare all of our food from scratch each day in our open kitchens, we can’t guarantee the complete separation of allergen foods from non-allergen foods. Since there’s always this risk, we kindly recommend that customers with a severe food allergy do not dine with us for their own safety.
That being said, we do our due diligence to minimize cross-contact with employee best practices and standard operating procedures on how to handle allergens in the kitchen.
Can I get the recipe for my favorite dish?
We’re so glad you asked! You’ll find some of your favorite recipes online (go on, Google us), as we share them with our editorial partners. We also have a whole host of seasonal recipes created by our chefs on our blog.
What’s your sourcing philosophy?
Mindfully Sourced. People care more than ever about what’s in their food, where it comes from and how it’s grown. We realize there is a lot of information and noise out there, and we feel like it’s our responsibility to help make sense of it all. Put another way, our sourcing team and our chefs sweat the small details on the back of a label so you don't have to.
Below are four guidelines we follow when sourcing food:
1. Eat real good food, only the stuff that you would feed your family.
When we don't understand how an ingredient is produced, or grown, we don't buy it and it doesn't go on the menu. We're pushing for short shelf-life, fresh ingredients in an industry that has worked to chemically preserve food as long as possible. Simply put, if we don't feel safe eating it, then it doesn't go on our plate. In our food, there are:
- no hydrogenated fats
- no artificial coloring
- no artificial flavoring
- no high fructose corn syrup
- no added artificial sweeteners or sugars
2. Quality and transparent ingredients, defined our way
Quality means that we inspect all ingredients with a fine toothed comb, including how they are grown, what they are preserved with, where they come from, and of course, their flavor. We have direct conversations with our farmers on our high volume items to ensure full transparency and that the same quality and care is used.
3. Reasonably Priced, yet Mindfully Sourced
We think everyone should have access to real good food, at an affordable price per plate. Accordingly, we try to balance quality and naturally grown products with price. Mindfully sourced ingredients strike the balance between food as a commodity (such as iceberg lettuce) and food that is high-end and out of reach (such as foie gras). At Dig, you pay for the true value, not a premium for marketing jargon.
4. Build & Support Your Community, including Farmers and Producers Close to Home
It’s central to our business that we build a network of farmers and producers who align with our mission. Conveniently, New York State happens to be in the top 10 of the U.S.’s production of fresh vegetables and dairy. As such, when carrots, brussels, and kale are on our menu, they are almost exclusively from New York State farms.
Where is your meat from and how it is raised?
We believe food should remain close to the source and be minimally altered. We source our meats from farm partners we trust — all of our meats are ABF (Antibiotic-free) and hormone-free. We use ABF FreeBird chicken; our beef is raised without antibiotics and is sourced from Happy Valley Meat Co; and our salmon is wild-caught, sourced from Icy Strait Seafoods in Alaska. For more information, feel free to give us a shout. We are always here to answer your questions.
Where is your seafood from and how it is raised?
We intentionally and exclusively use wild-caught salmon. Our supplier is Icy Strait Seafoods in Alaska – a direct buyer and processor of sustainable seafood. The folks at Icy Strait closely monitor fishing practices to prevent overfishing and by-catch. And, they’re just straight-up awesome.
Is your produce organic?
We’re committed to providing high-quality, delicious food at affordable prices to everyone. We work with our suppliers one on one to understand their growing practices and the support they need — so some of partners are certified organic, others are not, some are in transition to getting certification, and some are completely chemical free, surpassing organic standards.
Is your dairy rBGH free?
We are proud to say our milk is 100% pasture raised, grass fed. And yes, all of our dairy products are free of rBGH. As supporters and investors in slow-cooked food and slowly-grown ingredients, using milk produced with rBGH (or rBST), growth accelerators, would go against our beliefs.
What kind of oils or fats do you use?
First, let us just say, we love a good fat. You’ll find lots of good unsaturated fats (like avocados and nuts) on our menu. As for cooking oils, we use strictly non-GMO canola oil and extra virgin olive oil.
But why Canola oil?
Taste and flavor always come first for us. Since extra-virgin olive oil is not suitable for all of our dishes, Canola oil is our friend. It is allergen-free, has a neutral flavor profile (in contrast to olive oil, coconut oil, pumpkin seed oil, and flax seed oil.) and it is shelf stable. It also has a high smoking point and is readily available, unaffected by produce shortages.
But you’re not just getting any Canola oil. We pay a premium for our specific brand of non-GMO oil. Our team keeps up to date on current oil research, including R&D on coconut, sunflower, and grapeseed oils. If there’s ever a better option, know we’re all over it.
Does your food contain sodium?
Yes. The sodium in our food comes from sea salt added for flavor, never from being processed.
Do you use gluten-free products?
We go gluten-free wherever it makes sense, as accommodating the special diets of our guests is super important to us. Quite a few of our dishes are gluten-free, and allergens are always noted in our print menu and online. Note that we do cook in an open kitchen, so cross-contamination may occur.
Do you provide the option for special orders, e.g. removal of salt or cheese in individual or in catering orders?
We take great pride in each and every dish prepared in our kitchens. Unfortunately, because they are complex and cooked in batches, we are unable to accommodate special requests.
Who do I speak with about a concern or complaint about my experience at Dig?
We’re so glad you asked. We love every opportunity to learn and grow from your experiences. If your inquiry is regarding an open order, please visit Open Orders and we will get back to you ASAP. For everything else, please use the feedback category on the contact form and one of our team members will be in touch over the next few days.
Do you offer a rewards program?
We do - and we've just upgraded! Earn $5 for every $50 you spend with our new loyalty program, and get $5 off just for signing up. Join Dig Rewards by downloading our new iOS or Android app now - it’ll lead you through a quick signup process, with a $5 reward waiting for you at the end.
Prefer ordering on the website? Sign up here using the same email you always use to order Dig, and you’ll be good to go.
Do you offer gift cards?
What payment methods do you accept in your restaurants?
All our restaurants now support Apple Pay, Google Pay, Chase Pay, Samsung Pay, and tap-to-pay. And we continue to support regular credit card payments as always. You can earn rewards through any of those payment types as long as your card is enrolled with Dig Rewards, which you can do in the Dig app (available for iOS or Android). We also accept cash, and you can earn reward progress for cash payments by uploading a receipt in the Dig app.
Do you franchise?
Franchising is not on the list, as we say. For that reason, and due to the high volume of requests, we will not respond to these inquiries for the time being. Thanks for understanding.
Can you please build a Dig in my neighborhood?
We would love to come to your neighborhood. We’re pretty serious about our part in changing the way America eats and it’s likely that your neighborhood is on our radar. With that said, you can always feel free to drop us a line.
What’s the best way to contact the corporate team?
The best way to contact us is through the contact form or by emailing us at [email protected]; our Guest Experience team will be happy to point you in the right direction. For catering inquiries, you can find us at [email protected].
I have a media request, who do I contact?
Lovely. All media inquiries can be directed to [email protected].
Do you have an App or offer a loyalty/rewards program?
Yes and yes. The Dig app (download here) allows users to order for pickup and delivery, save favorite items, track allergens, earn rewards and more.
We've just upgraded our loyalty program! Earn $5 for every $50 you spend with our new loyalty program, and get $5 off just for signing up. Join Dig Rewards by downloading our new iOS or Android app now - it’ll lead you through a quick signup process, with a $5 reward waiting for you at the end.
Prefer ordering on the website? Sign up here using the same email you always use to order Dig, and you’ll be good to go.
For any additional questions or technical difficulties, please reach out via the tech/mobile app category on the contact form.
I want to join the Dig team!
Amazing. We’re always looking for great people to join our team. Check out our current job opportunities in restaurant management/operations or our support team on our careers page, or email us your resume and a cover letter at [email protected].
Do you have internship opportunities?
The question is- do you know what you’re getting yourself into? ;) We accept applications for interns, aka office ninjas, on a rolling basis. For more information or to submit an application, please check out the careers page.