DIG Inn Info: Your Questions, Our Answers

We’re here to help. If you don’t find what you need, feel free to contact us.

FREQUENTLY ASKED QUESTIONS

Account

  • Sometimes email providers will inadvertently mark these emails as spam and block them from your inbox. Magic link emails come from our rewards program provider, Thanx. Please try these troubleshooting steps to retrieve your magic link:

    1. Look for an email from Dig Rewards ([email protected]) with the subject: ‘Log in to your Dig rewards program account’

    2. Check your spam folder

    3. Add [email protected] to your contact list

    4. Go back to the DIG website/app and click ‘Resend Magic Link’

    If issues persist, reach out to [email protected]

  • Some email service providers will scan links within emails to make sure they are safe. Unfortunately, this invalidates the DIG rewards login link. Please try these troubleshooting steps if your login link isn’t working:

    1. Make sure that you are opening the link on the same device that you requested it from (i.e. If you attempted to log in to DIG from your computer, you must click the magic link from your computer, not your phone)

    2. Go back to the DIG website/app and click ‘Resend Magic Link’

    3. Try using a non-corporate email address

    4. If you must use a corporate email, have your company’s IT department whitelist the @thanx.com and @diginn.com email domains

    5. If issues persist, reach out to [email protected]

    If you need immediate assistance placing a catering order, please reach out to [email protected]

Open Orders

  • We're sorry that your DIG experience was less than ideal. Please report the issue via our order feedback form so that our Guest Experience team can make it right.

  • Please try the store directly by phone – the number is listed on our locations page. If you cannot reach the store (this may happen during peak hours), please use the order feedback form, and our Guest Experience team will assist you as soon as they can.

  • Please reach out to the third party platform support directly to resolve the issue. However, we’d like to make it right – please use the order feedback form, and our Guest Experience team will reach out to you as soon as they can.

  • It's possible that it went to your spam folder. If you still can’t locate the confirmation, please submit a request via the order feedback form.

Menu & Nutrition

  • At DIG, we take food allergens very seriously. Our nutrition page is the best source for information on ingredients, nutritional content, and allergens.

    Since we prepare all of our food from scratch each day in our open kitchens, we can’t guarantee the complete separation of allergen foods from non-allergen foods. Since there’s always this risk, we kindly recommend that customers with a severe food allergy do not dine with us for their own safety.

    That being said, we do our due diligence to minimize cross-contact with employee best practices and standard operating procedures on how to handle allergens in the kitchen.

  • Mindfully sourced. People care more than ever about what’s in their food, where it comes from and how it’s grown. We realize there is a lot of information and noise out there, and we feel like it’s our responsibility to help make sense of it all. Put another way, our sourcing team and our chefs sweat the small details on the back of a label so you don't have to.

    Below are three guidelines we follow when sourcing food:

    1. Eat real good food, only the stuff that you would feed your family

    When we don't understand how an ingredient is produced, or grown, we don't buy it and it doesn't go on the menu. We're pushing for short shelf-life, fresh ingredients in an industry that has worked to chemically preserve food as long as possible. Simply put, if we don't feel safe eating it, then it doesn't go on our plate. In our food, there are:

    • no hydrogenated fats

    • no artificial coloring

    • no artificial flavoring

    • no high fructose corn syrup

    • no added artificial sweeteners

    2. Quality and transparent ingredients, defined our way

    Quality means that we inspect all ingredients with a fine-toothed comb, including how they are grown, what they are preserved with, where they come from, and of course, their flavor. We have direct conversations with our farmers on our high volume items to ensure full transparency and that the same quality and care is used.

    3. Reasonably priced, yet mindfully sourced

    We think everyone should have access to real good food, at an affordable price per plate. Accordingly, we try to balance quality and naturally grown products with price. Mindfully sourced ingredients strike the balance between food as a commodity (such as iceberg lettuce) and food that is high-end and out of reach (such as foie gras). At DIG, you pay for the true value, not a premium for marketing jargon.

Payment

  • All our restaurants accept standard credit cards, as well as Apple Pay, Google Pay, Chase Pay, Samsung Pay, and tap-to-pay. You can earn rewards through any of the above payment types as long as your card is enrolled with DIG Rewards, which you can do in the DIG app (available for iOS or Android). We also accept cash, and you can earn reward progress for cash payments by uploading a receipt in the DIG app.

  • Yes! Gift cards are available for purchase at any of our locations. At this time, gift cards are available for in-store purchases only.

    To check the balance of your gift card, visit the link here.

  • Yes! However, we offer tax exemption on catering orders only. There will be a field at checkout for your Tax Exempt ID. Please feel free to reach out to [email protected] if you need further assistance in removing the tax from your order.

  • Only credit is accepted for delivery orders at this time.

GENERAL

  • We do! You can earn $5 for every $50 you spend with our loyalty program, and get $5 off just for signing up. Join DIG Rewards by downloading our iOS or Android app.

    Prefer ordering on the website? Sign up at order.diginn.com.

    Learn more about our rewards program here.

  • You bet! We offer pick-up and delivery catering in New York City, Boston, Rye, Philadelphia, and Bridgewater. To place an order, head here, or see our catering FAQ to learn more.

  • Group ordering makes it easy to place an order for a group of 20 people or fewer. Instead of members of your group placing separate orders, group ordering allows you to collect everyone’s individual selections under one order. Whether you’re making lunch plans with co-workers, hanging with friends, or feeding a family, group ordering is a great option to make sure everyone gets exactly what they want without the logistical hassle of collecting detailed orders from every member of your group.

    How it works:

    1. Start a group order at order.diginn.com/group-order

    2. Share the group order link with your group

    3. Individuals add items to your group order

    4. Once everyone's order is in, proceed to checkout

  • Please reach out to [email protected] for questions pertaining to sizing, product availability and return policy

  • Lovely. All media inquiries can be directed to [email protected].