Open Orders

  • I have an issue with an open order.

    Our team is standing by at the location from which you placed the order. Please try the store directly by phone–the number is listed on our locations page. If you cannot reach the store (this may happen during peak hours), please use the open orders category on the contact form. We’ll get right back to you.

  • What happened to my order confirmation email?

    It’s possible the email made its way to your spam folder. Give that a check and if you still can’t locate the confirmation, hit us up via the open orders category on the contact form.

  • Can I pay with cash when ordering for delivery?

    Only credit is accepted for delivery orders at this time.

Menu & Nutrition

  • Where can I find your nutritional/allergen information?

    Nutritional information is available online here, and nutritional and allergen information is available as a downloadable PDF here. In our restaurants, allergens are listed on our print menus and on line-cards placed in front of each dish. For special requests, please reach out via the menu & nutrition category on the contact form. And, of course, never hesitate to ask our team for assistance. 

  • Why do you have different menus at different locations?

    Transformation and progress are at our core. We take every opportunity we can to improve and provide you with the best food possible.  In 2014, we began live grilling and sauteeing at our restaurants. Currently our Madison Square Park (16 E 23rd), Nomad (1178 Broadway), Bowling Green (80 Broad), Brookfield Place (225 Liberty), Morningside Heights (2884 Broadway) and Hudson Square (350 Hudson St) menus feature our grilled & sauteed proteins and sides as well as salads and sandwiches. And, we’re excited to share that our Midtown East (150 East 52nd St) location will be renovated in October 2015 to offer the same menu as our new stores.

    We’ll roll this out at our other locations as we renovate over the next few months: Grand Central (275 Madison Ave), Wall Street (80 Pine), Midtown West (40 West 55th St), and Union Square (17 E. 17th St.)

  • Do you serve breakfast?

    Breakfast at Dig Inn restaurants is on the way, and we couldn’t be more pumped about it. For now, we offer a custom breakfast menu for select catering clients. For more information, hit us up via the catering category on the contact form.

  • Can I get the recipe for my favorite dish? Do you have a cookbook?

    We’re so glad you asked! You’ll find some of your favorite recipes online (go on, Google us), as we share them with our editorial partners. Select recipes can be found on the Dig Inn blog and collected on the “Dig Inn At Home” Pinterest board as well. And, a cookbook is on our list, as we like to say around here. Stay tuned…

  • What’s your sourcing philosophy?

    Learn more about our sourcing philosophy in this video.

    Mindfully Sourced. People care more than ever about what’s in their food, where it comes from and how it’s grown.  We realize there is a lot of information and noise out there, and we feel like it’s our responsibility to help make sense of it all.  Put another way, our sourcing team and our chefs sweat the small details on the back of a label so you don't have to. 

    Below are four guidelines we follow when sourcing food:

    1. Eat real good food, only the stuff that you would feed your family.

    When we don't understand how an ingredient is produced, or grown, we don't buy it and it doesn't go on the menu.  We're pushing for short shelf-life, fresh ingredients in an industry that has worked to chemically preserve food as long as possible.  Simply put, if we don't feel safe eating it, then it doesn't go on our plate.  In our food, there are:

    • no hydrogenated fats
    • no artificial coloring
    • no artificial flavoring
    • no high fructose corn syrup
    • no added artificial sweeteners or sugars

    2. Quality and transparent ingredients, defined our way

    Quality means that we inspect all ingredients with a fine toothed comb, including how they are grown, what they are preserved with, where they come from, and of course, their flavor.  We have direct conversations with our farmers on our high volume items to ensure full transparency and that the same quality and care is used.

    3. Reasonably Priced, yet Mindfully Sourced

    We think everyone should have access to real good food, at an affordable price per plate.  Accordingly, we try to balance quality and naturally grown products with price.  Mindfully sourced ingredients strike the balance between food as a commodity (such as iceberg lettuce) and food that is high-end and out of reach (such as foie gras). At Dig Inn, you pay for the true value, not a premium for marketing jargon.

    4. Build & Support Your Community, including Farmers and Producers Close to Home

    It’s central to our business that we build a network of farmers and producers who align with our mission.  Conveniently, New York State happens to be the U.S.’s fifth largest producer of fresh vegetables and third largest producer of dairy.  As such, when beets, apples, and onions are on our menu, they are almost exclusively from NY State farms.

  • Where is your meat from and how it is raised?

    We believe food should remain close to the source and be minimally altered. We source our meats from farm partners we trust–all of our meats are ABF (Antibiotic-free) and hormone-free. We use FreeBird chicken, our beef is raised without antibiotics and is sourced from Creekstone Farms and NatureSource. Our Duroc breed pork is from Premium Iowa Producers. Our pigs are 100% vegetarian, fed minimally processed feed with no preservatives and never given any animal byproducts. For more information, feel free to give us a shout. We are always here to answer your questions.

  • Where is your seafood from and how it is raised?

    We intentionally and exclusively use wild-caught salmon–read more about our decision to use wild over farm-raised on our blog. Our supplier for both our Wild Sockeye Salmon and Salmon Salad is Icy Strait Seafoods in Alaska – a direct buyer and processor of sustainable seafood. The folks at Icy Strait closely monitor fishing practices to prevent overfishing and by-catch. And, they’re just straight-up awesome.

  • Is your produce organic?

    We’re committed to providing high-quality, delicious food at affordable prices to everyone. Sometimes, this means making a tradeoff and buying vegetables and ingredients that are not organic. We choose to focus on building direct relationships with our producers to understand their growing practices, and will buy organic if we feel it is absolutely necessary.

  • Is your dairy rBGH free?

    We are proud to say our milk is 100% pasture raised, grass fed. And yes, all of our dairy products are free of rBGH. As supporters and investors in slow-cooked food and slowly-grown ingredients, using milk produced with rBGH (or rBST), growth accelerators, would go against our beliefs.

  • What kind of oils or fats do you use?

    First, let us just say, we love a good fat. You’ll find lots of good unsaturated fats (like avocados and nuts) on our menu. As for cooking oils, we use strictly non-GMO canola oil and extra virgin olive oil.

  • But why Canola oil?

    Taste and flavor always come first for us. Since extra-virgin olive oil is not suitable for all of our dishes, Canola oil is our friend. It is allergen-free, has a neutral flavor profile (in contrast to olive oil, coconut oil, pumpkin seed oil, and flax seed oil.) and it is shelf stable. It also has a high smoking point and is readily available, unaffected by produce shortages.

    But you’re not just getting any Canola oil. We pay a premium for our specific brand of non-GMO oil. Our team keeps up to date on current oil research, including R&D on coconut, sunflower, and grapeseed oils. If there’s ever a better option, know we’re all over it.

  • Does your food contain sodium?

    Yes. The sodium in our food comes from sea salt added for flavor, never from being processed.

  • Do you use gluten-free products?

    We go gluten-free wherever it makes sense, as accommodating the special diets of our guests is super important to us. Quite a few of our dishes are gluten-free, and we use products like tamari, a gluten-free soy sauce alternative, to create as many gluten free options as possible. Allergens are always noted in our print menu and online. Note that we do cook in an open kitchen, so cross-contamination may occur.

  • Do you provide the option for special orders, e.g. removal of salt or cheese in individual or in catering orders?

    We take great pride in each and every dish prepared in our kitchens. Unfortunately, because they are complex and cooked in batches, we are unable to accommodate special requests.

Feedback

  • Who do I speak with about a concern or complaint about my experience at Dig Inn?

    We’re so glad you asked. We love every opportunity to learn and grow from your experiences.

    If your inquiry is regarding an open order, please visit OPEN ORDERS and we will get back to you ASAP.

    For everything else, please use the feedback category on the contact form and one of our team members will be in touch over the next few days.

General

  • Do you offer a rewards program?

    We do! Rewards are earned through the Dig Inn app powered by LevelUp. For every $99 you spend at Dig Inn, you’ll earn $9 back. And, it helps you check out faster. You can download it on iTunes or Google Play and for more details, click over to this blog post.

  • Do you offer discounts?

    We are committed to providing high-quality, sustainably-sourced, delicious food at affordable prices to everyone. Because our prices are reflective of the true cost of our ingredients, we do not offer discounts regularly. If you are looking for sponsorship for a special event, please see sponsorships and partnerships.

  • Do you franchise?

    Franchising is not on the list, as we say. For that reason, and due to the high volume of requests, we will not respond to these inquiries for the time being. Thanks for understanding.

  • Do you sell gift cards?

    Yes, and what a lucky person he/she is. Gift cards and Dig Inn merch are available for purchase here. You can also pick up a gift card in any of our locations–just ask at the register.

  • Can you please build a Dig Inn in my neighborhood?

    We would love to come to your neighborhood. We are growing like weeds–you won’t believe what we have planned for 2016. We’re pretty serious about our part in changing the way America eats and it’s likely that your neighborhood is on our radar. With that said, you can always feel free to drop us a line.

  • Where is your corporate office?

    Dig Inn HQ is located at 1235 Broadway, Floor 2 | New York, NY 10001. Feel free to send us mail, but if you’re thinking of coming by, we’d love a heads up. Please contact us to make an appointment here.

    You can also find us at catering@diginn.com or at 212-545-7867.

Media

Tech

  • Do you have an App, accept mobile payments or offer a loyalty/rewards program?

    Yes, yes and yes. The Dig Inn app powered by LevelUp offers all of the above–you can order for pickup and delivery, pay with your phone, and earn rewards. For details about our app, check this blog post. And for any additional questions or for technical difficulties, please reach out via the tech/mobile app category on the contact form.

  • What happened to my account/points at diginn.com?

    Unfortunately, account information and online loyalty points did not roll over when we launched our new site in June 2014. That said, we will gladly honor your points. Hit us up via the tech category on the contact page and we’ll take care of you. For further questions, see our FAQs on our blog here.

Careers

  • I want to join the Dig Inn team!

    Amazing. We’re always looking for great people to join our team. Check out our current job opportunities in restaurant management/operations or our support team on our careers page, or email us your resume and a cover letter at jobs@diginn.com.

  • Do you have internship opportunities?

    The question is- do you know what you’re getting yourself into? ;) We accept applications for interns, aka office ninjas, on a rolling basis. For more information or to submit an application, please check out the careers page.

Catering & Events

  • Do you offer catering?

    We do, and we love it. We offer catering for parties small and large. To order catering for your next occasion or event, get started online here or hit us up via the catering category on the contact form and someone will be in touch to put together an unforgettable menu.

  • Can I order for catering the same day as my event?

    Our food is prepared from scratch with care, so we need at least 36-hours notice on all catering orders. With that said, we love a good challenge and will always do our best to accommodate a last minute request. If the ordering system says you can’t place an order for the time you’d like, please reach out via the catering category on the contact form.

  • How much gratuity should I add?

    A minimum of 5% ($10 minimum) will be added to each catering order, and we recommend you add a bit more for big orders.

  • What if I am not in your delivery zone?

    If you are not in one of our delivery zones, there’s still a chance we’re able to serve you. Contact us up via the catering category on the contact form.

  • What is your cancellation policy?

    We ask for 24-hour notice for cancellation on all catering orders. Same day cancellation will incur a 50% charge.

  • Do I need sternos & chafing dishes (wire racks)?

    Sternos and chafing dishes are useful to keep your food hot if you will not be devouring it immediately (your self-control may be better than ours). We can happily provide these items to you for an additional charge.

  • Does my order include plates, napkins, etc?

    Yes, all orders include plates, napkins, utensils and serving utensils. If you wish not to receive these items, just click the NO box in the checkout section or let us know in the notes section of your order form.

  • Will your team help set up my order?

    Sure thing, just ask.

  • How is the food served?

    Our food is served buffet style in catering trays. We can also staff events on a case-by-case basis.

  • How much food comes in an a la carte tray?

    An a la carte tray typically serve 8-10 people depending on your group’s appetite and desired portion size. If you are unsure of how much to order, please don’t hesitate to reach out via the catering category on the contact form - we’d be happy to assist you.

  • Do you offer house accounts?

    We do. With a Dig Inn house account, you get the ease of online ordering with the added benefit of a single monthly invoice. For more information, contact us up via the catering category on the contact form and we’ll get you up and running in no time at all.

Donations & Sponsorships

  • Will you sponsor my event?

    We love our community and will roll up our sleeves any chance we get. If you think we should sponsor your next event, simply fill out the form here. (Note: requests must be received at least 6 weeks prior to the event to be considered. Due to the volume of requests we receive, our team may not be able to reply if your event falls outside of our areas of focus)

  • How will you support my organization?

    Dig Inn provides in-kind donations of food for larger groups and events. And for smaller groups/events, we give free meal tokens (or credits) which are often used for raffles or silent auctions.