Frequently Asked Questions
How can we help?
We’re here to help, just tell us what you need. Our FAQs below are super helpful.
If you don’t find what you need, fill out the form here. We will get back to you within 3 business days.
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Health & Safety
How is Dig responding to the coronavirus?
Like many of you, we’ve been monitoring coronavirus. We wanted you to know about how we’re keeping you, our chefs and our communities healthy. In addition to our everyday, rigorous health practices, we’re following guidance from the CDC and have already increased our environmental health standards across all of our restaurants. Read more about our response to the coronavirus.
We're also publishing all the resources we've created for our teams over the past week, in case they're helpful to other restaurants, businesses or people. You can find them here. If you have any that you'd like to share with us, send them to [email protected].
How do I request contactless delivery?
In the “Delivery Notes” section on the checkout page, write your phone number and where you would like your food delivered.
Be on the lookout for a call from your delivery driver (they’ll call twice). If we don’t hear from you, the order will be delivered to your specified location.
If the drop-off location can’t be found and we can’t reach you, the driver will return your order to Dig.
What is contactless delivery?
Request your Dig order to be dropped off by the driver -- without either of you coming in contact with each other. Get your meal delivered to your front door, the curb, or your lawn.
I have an issue with an open order.
Our team is standing by at the location from which you placed the order. Please try the store directly by phone–the number is listed on our locations page. If you cannot reach the store (this may happen during peak hours), please use the open orders category on the contact form. We’ll get right back to you.
What happened to my order confirmation email?
It’s possible the email made its way to your spam folder. Give that a check and if you still can’t locate the confirmation, hit us up via the open orders category on the contact form.
Can I pay with cash when ordering for delivery?
Only credit is accepted for delivery orders at this time.
Menu & Nutrition
Where can I find your nutritional/allergen information?
At Dig, we take food allergens very seriously. Please see our nutrition information and full ingredient list for all menu items. Since we prepare all of our food from scratch each day in our open kitchens, we can’t guarantee the complete separation of allergen foods from non-allergen foods. Since there’s always this risk, we kindly recommend that customers with a severe food allergy do not dine with us for their own safety.
That being said, we do our due diligence to minimize cross-contact with employee best practices and standard operating procedures on how to handle allergens in the kitchen.
Can I get the recipe for my favorite dish? Do you have a cookbook?
We’re so glad you asked! You’ll find some of your favorite recipes online (go on, Google us), as we share them with our editorial partners. Select recipes can be found on the Dig Inn blog and collected on the “Dig Inn At Home” Pinterest board as well. And, a cookbook is on our list, as we like to say around here. Stay tuned…
What’s your sourcing philosophy?
Learn more about our sourcing philosophy in this video.
Mindfully Sourced. People care more than ever about what’s in their food, where it comes from and how it’s grown. We realize there is a lot of information and noise out there, and we feel like it’s our responsibility to help make sense of it all. Put another way, our sourcing team and our chefs sweat the small details on the back of a label so you don't have to.
Below are four guidelines we follow when sourcing food:
1. Eat real good food, only the stuff that you would feed your family.
When we don't understand how an ingredient is produced, or grown, we don't buy it and it doesn't go on the menu. We're pushing for short shelf-life, fresh ingredients in an industry that has worked to chemically preserve food as long as possible. Simply put, if we don't feel safe eating it, then it doesn't go on our plate. In our food, there are:
- no hydrogenated fats
- no artificial coloring
- no artificial flavoring
- no high fructose corn syrup
- no added artificial sweeteners or sugars
2. Quality and transparent ingredients, defined our way
Quality means that we inspect all ingredients with a fine toothed comb, including how they are grown, what they are preserved with, where they come from, and of course, their flavor. We have direct conversations with our farmers on our high volume items to ensure full transparency and that the same quality and care is used.
3. Reasonably Priced, yet Mindfully Sourced
We think everyone should have access to real good food, at an affordable price per plate. Accordingly, we try to balance quality and naturally grown products with price. Mindfully sourced ingredients strike the balance between food as a commodity (such as iceberg lettuce) and food that is high-end and out of reach (such as foie gras). At Dig Inn, you pay for the true value, not a premium for marketing jargon.
4. Build & Support Your Community, including Farmers and Producers Close to Home
It’s central to our business that we build a network of farmers and producers who align with our mission. Conveniently, New York State happens to be the U.S.’s fifth largest producer of fresh vegetables and third largest producer of dairy. As such, when beets, apples, and onions are on our menu, they are almost exclusively from NY State farms.
Where is your meat from and how it is raised?
We believe food should remain close to the source and be minimally altered. We source our meats from farm partners we trust — all of our meats are ABF (Antibiotic-free) and hormone-free. We use ABF FreeBird chicken; our beef is raised without antibiotics and is sourced from Happy Valley Meat Co & Austin Meats; and our salmon is wild-caught, sourced from Icy Strait Seafoods in Alaska. Our Duroc breed pork is from Premium Iowa Producers. Our pigs are 100% vegetarian, fed minimally processed feed with no preservatives and never given any animal byproducts. For more information, feel free to give us a shout. We are always here to answer your questions.
Where is your seafood from and how it is raised?
We intentionally and exclusively use wild-caught salmon. Our supplier for both our Wild Sockeye Salmon and Salmon Salad is Icy Strait Seafoods in Alaska – a direct buyer and processor of sustainable seafood. The folks at Icy Strait closely monitor fishing practices to prevent overfishing and by-catch. And, they’re just straight-up awesome.
Is your produce organic?
We’re committed to providing high-quality, delicious food at affordable prices to everyone. We work with our suppliers one on one to understand their growing practices and the support they need — so some of partners are certified organic, others are not, some are in transition to getting certification, and some are completely chemical free, surpassing organic standards.
Is your dairy rBGH free?
We are proud to say our milk is 100% pasture raised, grass fed. And yes, all of our dairy products are free of rBGH. As supporters and investors in slow-cooked food and slowly-grown ingredients, using milk produced with rBGH (or rBST), growth accelerators, would go against our beliefs.
What kind of oils or fats do you use?
First, let us just say, we love a good fat. You’ll find lots of good unsaturated fats (like avocados and nuts) on our menu. As for cooking oils, we use strictly non-GMO canola oil and extra virgin olive oil.
But why Canola oil?
Taste and flavor always come first for us. Since extra-virgin olive oil is not suitable for all of our dishes, Canola oil is our friend. It is allergen-free, has a neutral flavor profile (in contrast to olive oil, coconut oil, pumpkin seed oil, and flax seed oil.) and it is shelf stable. It also has a high smoking point and is readily available, unaffected by produce shortages.
But you’re not just getting any Canola oil. We pay a premium for our specific brand of non-GMO oil. Our team keeps up to date on current oil research, including R&D on coconut, sunflower, and grapeseed oils. If there’s ever a better option, know we’re all over it.
Does your food contain sodium?
Yes. The sodium in our food comes from sea salt added for flavor, never from being processed.
Do you use gluten-free products?
We go gluten-free wherever it makes sense, as accommodating the special diets of our guests is super important to us. Quite a few of our dishes are gluten-free, and we use products like tamari, a gluten-free soy sauce alternative, to create as many gluten free options as possible. Allergens are always noted in our print menu and online. Note that we do cook in an open kitchen, so cross-contamination may occur.
Do you provide the option for special orders, e.g. removal of salt or cheese in individual or in catering orders?
We take great pride in each and every dish prepared in our kitchens. Unfortunately, because they are complex and cooked in batches, we are unable to accommodate special requests.
Who do I speak with about a concern or complaint about my experience at Dig?
We’re so glad you asked. We love every opportunity to learn and grow from your experiences.
If your inquiry is regarding an open order, please visit OPEN ORDERS and we will get back to you ASAP.
For everything else, please use the feedback category on the contact form and one of our team members will be in touch over the next few days.
Do you offer a rewards program?
Do you offer discounts?
We are committed to providing high-quality, sustainably-sourced, delicious food at affordable prices to everyone. Because our prices are reflective of the true cost of our ingredients, we do not offer discounts regularly. If you are looking for sponsorship for a special event, please see sponsorships and partnerships.
Do you franchise?
Franchising is not on the list, as we say. For that reason, and due to the high volume of requests, we will not respond to these inquiries for the time being. Thanks for understanding.
Can you please build a Dig in my neighborhood?
We would love to come to your neighborhood. We are growing like weeds–you won’t believe what we have planned for this year. We’re pretty serious about our part in changing the way America eats and it’s likely that your neighborhood is on our radar. With that said, you can always feel free to drop us a line.
Where is your corporate office?
Dig Inn HQ is located at 1235 Broadway, Floor 2 | New York, NY 10001. Feel free to send us mail, but if you’re thinking of coming by, we’d love a heads up. Please contact us to make an appointment here.
I have a media request, who do I contact?
Lovely. All media inquiries can be directed to [email protected]
Do you have an App, accept mobile payments or offer a loyalty/rewards program?
Yes, yes, and yes. The Dig app (download here) allows users to order for pickup and delivery, save favorite items, track allergens, pay with your phone and more. We do offer a rewards program in conjunction with LevelUp. For any additional questions or technical difficulties, please reach out via the tech/mobile app category on the contact form.
I received a Dig digital gift card—how do I use it?
Please see our Dig digital gift card FAQ.
I want to join the Dig Inn team!
Amazing. We’re always looking for great people to join our team. Check out our current job opportunities in restaurant management/operations or our support team on our careers page, or email us your resume and a cover letter at [email protected]
Do you have internship opportunities?
The question is- do you know what you’re getting yourself into? ;) We accept applications for interns, aka office ninjas, on a rolling basis. For more information or to submit an application, please check out the careers page.