Everything you need to know about our loyalty upgrade
At Dig, we love our loyal guests. We're excited to announce that in early 2021, we'll be upgrading our loyalty program to do an even better job of showing it.
Why should I join Dig's new loyalty program?
With the new Dig Rewards, we're introducing some perks you won't want to miss:
Earn rewards money faster with $5 for every $50 spent
New tiers to earn more Dig - with new perks at every level
No password to remember - log in using a magic sign-in link sent to your email
Earn reward progress automatically in-store - use the card you already shop with
More ways to pay - easily manage and link multiple payment cards to your account
How do I join the new loyalty program?
Be on the lookout for our new iOS and Android app updates, which will be available in early 2021. If you have the current Dig app and don’t want to miss a beat, set your phone to auto-update, and be the first to get the new app:
On your iPhone, go to Settings > [your name] > iTunes & App Store. Then turn on “App Updates.”
- Open Google Play Store.
- Touch the hamburger icon in the top-left, swipe up and choose Settings
- Under General, tap Auto-update apps.
- Choose to auto-update apps over any network, or over Wi-Fi only.
There will be a one-time enrollment process in the new app / website to sync your account with our new loyalty program. If you are an existing user of our app and website, be sure to use the same email address so that we can merge your account information, favorites, and order history in the updated app.
What will happen to my LevelUp credit and progress?
Don't worry, all your LevelUp credit and progress is coming with you. At the time of transition, any unused LevelUp credit in your account will be converted into rewards that can be applied to Dig orders as part of the new loyalty program. All reward progress at the time of transition will also be saved and merged into your new loyalty account.
What will happen to my outstanding LevelUp gift card balance?
Your unused LevelUp gift card credit will be transferred to gift card credit that can be used toward any purchase on the Dig app or website.
If you already have an account on the Dig app or website, this credit will automatically appear in your checkout after you log in. If you don't have an account at the time of the upgrade, you will still be able to set one up online or in our app (available for iOS and Android). Provided you do so using the same email associated with your LevelUp account, your outstanding gift card credit will appear in your checkout after you log in.
For guidance on how to use your LevelUp gift card now, see our FAQ.
How do I earn loyalty progress with the new program?
The new Dig Rewards will make it much easier to earn loyalty. Here’s how...
All orders you place on the Dig app will automatically gain you loyalty progress, with no separate loyalty account. The same is true for all logged-in orders you place on the diginn.com website. (Although guest checkout will still be available online for those who don’t want to earn rewards.)
You will be able to earn loyalty for in-store purchases without using an app. Our new loyalty program will allow you to earn loyalty progress using any registered Mastercard, Visa, or Amex credit card. You’ll be able to register your credit card online, by SMS, or by downloading our new app (coming in early 2021). You can register as many credit cards as you like to your Dig loyalty account.
You will also be able to earn loyalty progress for an in-store purchase by taking a photo of the receipt and uploading it into the Dig app.
Will I still be able to pay with my phone at the restaurant?
Yes! While we are doing away with the QR code scanners, you’ll be able to pay with your phone using Apple Pay or Google Pay. As long as the credit card connected to your Apple Pay or Google Pay account is registered with our loyalty program, you’ll earn reward progress, too.
Questions? Contact our support team.